Thursday, April 2, 2020
New astraia partner in Italy
After many years of successful stories, projects and great accomplishments for astraia in Italy, we have now decided to raise and improve our commitment for the Italian market. We would like to introduce you our new Official Italian Partner for the entire Italy, TechEmVee (www.techemvee.eu). Mr. Marco Volpe, which has been your main contact for astraia in Italy already since some years, is TechEmVee CEO. Therefore there will be no disruptions for current customers who are familiar with Mr. Volpe, any astraia customer in Italy will still be able to speak and write to him regarding astraia as before, the only difference now is that we ask you to address your inquiries to the below reported email addresses instead of to write to Mr. Volpe astraia email, which anyway will remain and will be checked by Mr. Volpe as before.
From the 1st of April 2020, TechEmVee will be your new Italian direct and primary contact for any request regarding astraia. Our new partner will take over the Customer Support, Sales activities and Projects of the existent and future astraia customers in Italy and from now own you will be served in Italian language in all your exchanges regarding astraia, whether it’s a Support/Technical or Sales related request. The main company astraia gmbh will still be available to discuss with you (in English) any query or concern which you might feel you need to contact astraia gmbh directly for, but please consider TechEmVee as your main contact before contacting astraia directly. If needed our partners can escalate to astraia gmbh any issue which needs to be solved by, or in team with astraia gmbh.
The new email for Customer Support requests in Italy is: firstname.lastname@example.org
The new email for Sales related requests in Italy is: email@example.com
We wish to thank you for having chosen astraia and we hope you will continue with us for the future!
Your astraia Team
Dr. Uwe Hannemann
astraia Managing Director